Some orders may get delayed as Covid-19 restrictions effecting shipping operations.

When are returns acceptable?

Xertz will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listen below.

  • If damaged product received.
    • Items should not be installed or used.
    • All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
  • Wrong product received.
  • Delayed delivery of the product
    • In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Xertz is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).