If your order arrives visibly damaged, please contact Xertz Customer Care immediately. You can reach out to us at https://www.xertz.in/support/ with your order ID and images of the product. Xertz will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at https://www.xertz.in/support/ mentioning your order ID. Xertz will dispatch a replacement or initiate a refund immediately.