Query regarding B2B?

Where we can find the MAC ID of the product?

Where we can find the serial number for registration?

How can we register the Xertz product?

I have lost my invoice copy, what should I do?

I want to register a complaint regarding a product?

I am unable to login, why?

I want to change my product colour?

Who will bear the courier charges for sending product?

When will I receive my refund?

When are returns acceptable?

Xertz will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listen below.

• If damaged product received.
  • Items should not be installed or used.
  • All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
• Wrong product received.
• Delayed delivery of the product
  • In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Xertz is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).

I have not received my product after replacement yet?

What is the procedure after replacement has been placed?

My product has not been picked up for replacement yet?

What if the item is damaged or you want a replacement?

What is Cash on Delivery?

Payment for the order has been deducted from my account, but no order details have been received?

Are there any hidden charges when I make a payment?

How do I make my payments at www.xertz.in?

• All credit and debit cards
• UPI
• All wallets such as PayTM, Amazon, PhonePe, Freecharge, Mobikwik.
• Net-banking via all leading banks
• PayPal

How long will it take to complete the cancellation request?

How do I cancel my order?

1. Step 1 :Login to your account
2. Step 2 :Go to manage your order: My Orders
3. Step 3 :Cancel the desired order.

What are you supposed to do if you haven’t received the invoice?

Why does the estimated delivery time vary for different items?

When can I expect the delivery of my product?

Why does the delivery date does not match with the delivery timeline?

What are the delivery charges?

There are no shipping charges for any orders at www.xertz.in

I want to change my delivery address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

How to track your order?

What is covered under warranty?

Warranty Terms:

• Refund Policy
  • A refund will be provided only within four days of receipt of the product.
  • It is applicable only if the product was purchased from our website (www.xertz.in) and not any other platform.
  • Xertz will not be accountable for any delays in refund caused due to banks, holidays, or calamities.
• Replacement Policy
  • The customer has the option to get the product replaced within one year of its purchase.
  • Used and tear will not be considered as a criterion for replacement.
  • In case the product cannot be replaced, the customer has the option to get it repaired.
  • Accessories may not be offered at the time of replacement.
• Repair Policy
  • During the Warranty Period, Xertz will provide repair or replace (at Xertz’s discretion) this product or any defective parts (“Warranty Claim”).
  • Product repair or replacement under the terms of this Warranty does not give right to any extension or a new beginning of the period of warranty.
• Notes :
  • • If the product has been discontinued, the customer has the option to get the product exchanged.
    • If the product exchanged is of a higher value, the difference amount will be paid by the customer.
    • If the product exchanged is of a lower amount, a discount coupon will be offered to the customer.

The following information must be there to obtain a Warranty claim:

• The product,
• Proof of purchase, (Name and address of the dealer, the date of purchase, and the product type are mandatory)
• Reason for return.

To reduce the environmental waste you understand that the product may consist of reconditioned equipment that contains used components, some of which have been reworked. The used components all live up to Xertz’s high-quality standards and comply with Xertz’s product performance and reliability specifications. You understand that replaced parts or components will become the property of Xertz.

Limitation of Warranty:

• This Warranty is only valid for the original purchaser and will automatically terminate before expiration if this product is sold or otherwise transferred to another party.
• The warranty provided by the brand in this statement applies only to products purchased for use, and not for resale.
• It does not apply to open box purchases, which are sold “as is” and without any warranty.
• Specifically exempt from warranty are limited-life consumable components subject to normal use and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, decorative finishes, batteries, and other accessories.
• This Warranty is invalid if the factory-applied serial number, date code label, or product label has been altered or removed from the product.

The following cases are not covered under Xertz’s warranty:

• Any item not purchased from an authorized Xertz dealer, online or offline
• Tamper by unauthorized persons or repair shops
• Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
• Any modifications or non-factory-installed electrical/electronic components
• Damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity, or abnormal strain
• Accidental or intentional damage
• Damage in shipping
• External damage on cables (exposed wirings, cuts, tears, etc.)
• Cracking or other damage to the finish after seven (7) days of purchase
• Any damage from accessories (casings/housings/pouches, headband parts, ear cups, earbuds, extension cables, airplane adaptors, battery, etc.)
• A unit whose serial number has been defaced
• Any item/s included free on a purchase
• Sound characteristics (sound is a subjective matter and is not warranted)
• Products purchased as second hand or used.
• Damage resulted from chemical, fire, radioactive substance, poison, or liquid.

Where customer can get spare parts / accessories?

If the product is repairable, then what is the charges?

Can Xertz repair or service the out of warranty product?

Does the product bought it from retail store will be genuine?

Do you provide extended warranty on replaced product?

How can I check warranty period?

What documents are required for warranty claim?

• Purchase proof (Retail tax invoice/bill/Cash Memo)
• Customer Name, postal address, contact number & email Id should be enclosed while sending courier.

What is not covered under warranty?

• Any detachable part of headphones / earphones.
• Fake product
• Refurbished product

What is covered under warranty?