COD is now available for all the orders across India


How can we help you?

Track your order

Check the status of your order

Order cancellation

Cancel your order before it gets shipped

Register your warranty

Click here to claim your warranty


Submit a ticket

Hassle free customer experience

Which product do you need help with

Select a product to know more
      • Clasp S02 Sport Wireless earbuds with powerful audio
      • Bass Hunter X2 wired earphone with pillow comfort
      • Bass Hunter Pro premium wired metallic earphone
      • Duraflex B-10 In-Ear Wireless Flexi Neckband with Silicon Case
      • Elite XZ01 Audio Frame with Anti-blue light lens & True wireless stereo
      • Carbon XZ01 Audio Frames with Anti-blue light lens & True wireless stereo
      • Shield Z1 Audio Frames with Blue light blocking Lens
      • Carbon XZ01 Smart Audio Sunglasses with nylon lens & True wireless stereo
      • Optio XZ01 Smart Audio Sunglasses with nylon lens & True wireless stereo
      • Shield Z1 Audio sunglasses with Bluetooth 5.0


    Best-in-industry, hassle-free replacement warranty


    • General
    • Query regarding B2B?
    • Where we can find the MAC ID of the product?
    • Where we can find the serial number for registration?
    • How can we register the Xertz product?
    • I have lost my invoice copy, what should I do?
    • I want to register a complaint regarding a product?
    • I am unable to login, why?
    • I want to change my product colour?
    • Returns & Replacements
    • Who will bear the courier charges for sending product?
    • When will I receive my refund?
    • When are returns acceptable?
    • I have not received my product after replacement yet?
    • What is the procedure after replacement has been placed?
    • My product has not been picked up for replacement yet?
    • What if the item is damaged or you want a replacement?
    • Payments
    • What is Cash on Delivery?
    • Payment for the order has been deducted from my account, but no order details have been received?
    • Are there any hidden charges when I make a payment?
    • How do I make my payments at
    • Cancellations
    • How long will it take to complete the cancellation request?
    • How do I cancel my order?
    • Shipping
    • What are you supposed to do if you haven’t received the invoice?
    • Why does the estimated delivery time vary for different items?
    • When can I expect the delivery of my product?
    • Why does the delivery date does not match with the delivery timeline?
    • What are the delivery charges?
    • I want to change my delivery address?
    • How to track your order?
    • Warranty
    • What is covered under warranty?
    • Where customer can get spare parts/accessories?
    • If the product is repairable, then what is the charges?
    • Can Xertz repair or service the out of warranty product?
    • Does the product bought it from retail store will be genuine?
    • Do you provide extended warranty on replaced product?
    • How can I check warranty period?
    • What documents are required for warranty claim?
    • What is not covered under warranty?
    • What is covered under warranty?