Returns & Replacements

Who will bear the courier charges for sending product?

Posted on September 22, 2020September 22, 2020 by shreesamiri

Who will bear the courier charges for sending product?

As perour service policy, customer need to bear shipping charges while sending their product to our respective service location for warranty claim purpose, and we will bear courier charges when sending your product back to you after testing / repairing / replacement.

When will I receive my refund?

Posted on September 22, 2020September 22, 2020 by shreesamiri

When will I receive my refund?

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package. We will refund the value of your returned items within 30 days upon receiving the return package.

When are returns acceptable?

Posted on September 22, 2020September 22, 2020 by shreesamiri

When are returns acceptable?

Xertz will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listen below.

If damaged product received.
- Items should not be installed or used.
- All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
Wrong product received.
Delayed delivery of the product
- In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days. (Xertz is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).

I have not received my product after replacement yet?

Posted on September 22, 2020September 22, 2020 by shreesamiri

I have not received my product after replacement yet?

Mail your query at [email protected] for all the warranty and service-related issues or call our Customer care: +91 95109 71449 to help you.

What is the procedure after replacement has been placed?

Posted on September 22, 2020September 22, 2020 by shreesamiri

What is the procedure after replacement has been placed?

If a replacement has been requested, then you will receive an email explaining the complete process. It will be initiated after we receive the original item from you.

My product has not been picked up for replacement yet?

Posted on September 22, 2020September 22, 2020 by shreesamiri

My product has not been picked up for replacement yet?

Mail your query at [email protected] for all the warranty and service-related issues or call our Customer care: +91 95109 71449 to help you.

What if the item is damaged or you want a replacement?

Posted on September 22, 2020September 22, 2020 by shreesamiri

What if the item is damaged or you want a replacement?

If your order arrives visibly damaged, please contact Xertz Customer Care immediately. You can reach out to us at https://www.xertz.in/support/ with your order ID and images of the product. Xertz will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at https://www.xertz.in/support/ mentioning your order ID. Xertz will dispatch a replacement or initiate a refund immediately.