Also available on Amazon and Paytm Mall.

Why does the delivery date does not match with the delivery timeline?

Why does the delivery date does not match with the delivery timeline?

We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances. Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

I want to change my delivery address?

I want to change my delivery address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

How to track your order?

How to track your order?

A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting www.xertz.in and clicking on “Track your order”,This will tell you the approximate delivery time of your order and the current shipping status. If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and has signed in as a guest user – we advise you to create your account with the same guest user mail id.
*Please note, that it can take some time before the tracking information is uploaded.

How do I cancel my order?

How do I cancel my order?

You have the option to cancel your order before it is dispatched from our warehouse.To cancel the order:
  1. Step 1 :Login to your account
  2. Step 2 :Go to manage your order: My Orders
  3. Step 3 :Cancel the desired order.
If you don’t have an account, create an account at My account and follow the steps mentioned above. If the item has not been delivered, you may cancel the order by refusing delivery. Your refund process will be initiated after we receive the original product from the courier.