Category: General

Drop your query at sales@xertz.in and for business gifting mail us on gifting@xertz.in and the concerned person will get back to you at the earliest possible.

On the packaging you will find mac address just below serial number barcode.

On the packaging you will find the serial number. There you will find a 16 digits identification number encoded with barcode starting with XZ or WG.

Customer can visit www.xertz.in for register the product Warranty Register.

Order placed through Amazon / FK / Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for Xertz products. Order placed on the website: Contact Customer Service to help you.

You can raise your complain ticket Support and our support team will get back to you as soon as possible.
Or you can Mail your query at care@xertz.in or call Customer care: +91 95109 71449 to help you.

In order to log in you have to register on the Xertz website and become a user. Create your account by going to My Account. Use the same email id that you entered when placing your order on the xertz store.
Once you create an account you will be able to log in and view all relevant information about your past order(s).

If you want to change your product colour cancel your order before the order is dispatched, and place the order again with the product colour you want.
*Product Colour cannot be changed once the product has been dispatched from our warehouse.